Spa Arrival Policy

Spargo Salon & Spa advises that all customers arrive at least 15 minutes prior to any spa service. This will allow time to fill out any appropriate paperwork and get changed for your service. All appointments will start at the time scheduled. If you arrive after the scheduled appointment time, we may need to reschedule or change the duration of your appointment.

Bridal & Group Policy

All bridal parties and group appointments are booked on a first come first serve basis. A credit card is required for group bookings. Any cancellations must be at least 3 days in advance. 

Cancellation Policy

We ask that a 24-hour notice be provided when cancelling appointments. If an appointment is not cancelled within a 24 hour notice a credit card will be required to be kept on file to reschedule. If a second appointment is not properly cancelled the card on file will be charged at 50% of the service. If a third or any following appointments are not properly cancelled, the card on file will be charged 100% of the service. Our service providers are commissioned employees, their time—as is yours—is very valuable. No show and last-minute cancelled appointments represent lost wages, as well as potential other clients that could have been served.

Late Arrivals

If you are running late, a phone call is always appreciated. We recommend arriving 10-15 min prior to your appointment time. All services will end at the scheduled time so that the next guest will not be delayed. Any guest arriving 15 minutes late or more may be asked to reschedule.

Credit Card on File

A credit card on file is required for all MediSpa, Massage, Group and Couple services.  

Client Satisfaction Policy

At Spargo, client satisfaction is our top priority. If you are not completely satisfied with your service, we want to make it right. To ensure we address any concerns promptly, we ask that you notify us within 3 days of your appointment.

• Contact us by phone, email, or in person to share your concerns.
• Provide your appointment details, the service received, and the specific issue.

Resolution Options

• We may offer a complimentary adjustment or correction.
• It is not our policy to offer refunds for services received in full. If applicable, a partial or full refund may be issued at management’s discretion.

Conditions

• Redos must be performed by the staff member who originally provided your service whenever possible. Redos must be performed within 2 weeks of the original service.

We value your trust and strive to ensure you leave feeling your best. Thank you for giving us the opportunity to serve you!