Vaccination participation is not mandated and is considered personal medical information. According to HIPAA regulations we cannot disclose if a team member has or has not been vaccinated. We ask that you respect these boundaries and honor, without question or awkwardness, the individual and personal decision of our beloved Spargo team members. Protocols are listed as follows:
Spargo Salon & Spa advises that all customers arrive at least 15 minutes prior to any spa service. This will allow time to fill out any appropriate paperwork and get changed for your service. All appointments will start at the time scheduled. If you arrive after the scheduled appointment time, we may need to reschedule or change the duration of your appointment.
All bridal parties and group appointments are booked on a first come first serve basis. In addition to our policy, we only open our books six months in advance. A credit card must be given to reserve appointments.
We ask that a 24 hour notice be provided when cancelling appointments. If an appointment is not cancelled within a 24 hour notice a credit card will be required to be kept on file to reschedule. If a second appointment is not properly cancelled the card on file will be charged at 50% of the service. If a third or any following appointments are not properly cancelled, the card on file will be charged 100% of the service. Our service providers are commissioned employees, their time—as is yours—is very valuable. No show and last minute cancelled appointments represent lost wages, as well as potential other clients that could have been served.
If you are running late, a phone call is always appreciated. We recommend arriving 10-15 min prior to your appointment time. All services will end at the scheduled time so that the next guest will not be delayed. Any guest arriving 15 minutes late or more may be asked to reschedule.
How to Spa
Whether a first-time spa-goer, or simply a first-time visitor to Spargo, we have prepared this guide of frequently asked questions to make your experience most enjoyable.
Are there health benefits to spa treatments and visits?
Guests often tell us of the health benefits they experience after treatments at Spargo, from muscle and joint recovery to relief from aches and pains. The ultimate benefit of a spa visit is your immersion in a relaxing environment, reducing stress and contributing to overall health.
What should I wear?
A locker, plush robes, sandals, towels, amenities and hairdryers are provided at the spa for all guests receiving treatments. Our day guests are responsible for any items left in the locker room. In your best interest, please leave your valuables at home. If you are receiving water treatments, swimming suits are optional, based on your comfort level.
How early should I arrive for my spa treatments?
Please arrive 15-30 minutes early for your spa treatments.
What should I do before my treatment?
Showering is recommended before any treatment because the beneficial oils are best absorbed through clean skin. To gain maximum benefits, allow at least one hour between your last meal and treatment. Also avoid drinking coffee or alcohol prior to massages or body treatments.
Who can I inform of my medical conditions and allergies?
Please let both your Spa Attendant and therapist know if you have any special physical or medical needs, conditions or considerations. Some spa treatments are questionable in cases of pregnancy, allergies, high blood pressure or heart disease. This will enable us to plan for your best comfort.
Can I receive additional treatments the day of my scheduled appointment?
Our spa treatments are particularly sought-after, therefore we recommend reserving at least three weeks in advance. Should you want to add treatments on the day you arrive, simply inquire about openings during your consultation session. If there are openings available we will gladly schedule them for you.
Do I have to disrobe entirely for a spa treatment?
Please disrobe to your comfort level. Please keep in mind that our highly trained professionals will drape towels or sheets discreetly over areas not involved in the treatment to protect your privacy at all times.
What is the gratuity policy?
Our services do not include taxes and gratuities. In appreciation for an outstanding service, gratuities may be given to the staff at your discretion. Our front desk will be delighted to assist you in adding a gratuity onto your bill at check out. The average tip percentage is 15-20 %.