CAREER OPPORTUNITY

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Client Care Director

Full-time or Part-time

ASAP

Pewaukee, WI

Negotiable

College Education (Preferred)

Spargo Salon & Spa is located conveniently in Pewaukee Wisconsin, servicing the Metro Milwaukee Lake Country area. We are a fast-growing premiere destination for hair, skin, massage, body and wellness looking to add a Client Care Director to our team. The Client Care team plays a critical role as the face of the spa as they are the first face that clients see when they come in for appointments, and the last face they see on their way out. Our Client Care team is responsible for knowing all Spargo services and amenities, greeting guests with a welcoming demeanor, scheduling appointments, checking guests in and out, maintaining cleanliness throughout the facility, along with ensuring retail area is stocked and filled. The ideal candidate for the Client Care Director will have exceptional organizational and managerial skills as this position is responsible for ensuring excellence in service and product in all facets of the Salon, Spa & MediSpa. To learn more about Spargo Salon & Spa, please visit our website at www.spargospa.com.

About the Client Care Director Role:

This role oversees the daily operations of all Spargo Salon, Spa & MediSpa offering and manages a team of Client Care Coordinators. You will work with other departments combining efforts to provide an active and relaxing experience in addition to the following responsibilities:

Interview, hire, train, supervise and scheduling of all employees of the Client Care team.

Comfortable conducting staff meetings for purposes of training, informing, and inspiring the staff.

Manage and maintain all retail, order intry, inventory and increase overall revenue.

Have an eye for product placement and visual aesthetics to generate sales.

Excellent interpersonal/customer service skills, including professional phone and e-mail etiquette.

Able to use a computer, type quickly and efficiently and can learn new software.

Manage and execute accounting processes while working with Spargo accountant.

Oversee company donations and group planning.

A caring, outgoing individual who is able to meet/exceed customer expectations.

Are able to maintain composure regardless of situation or personality type.

Ability to multitask in a dynamic environment.

Have strong organizational skills and are detail-oriented.

Works well under pressure.

Passion for the beauty industry.

What we look for in a Spargo Teammember:

Have the ability to keep a well-groomed, professional appearance.

Can maintain a polite, kind, considerate, and friendly demeanor.

A self starter and a team player.

Self-motivated and takes initiative.

Team-oriented and supporting of their colleagues.

Are committed to building positive relationships by going the extra mile.

If the above requirements are not met, please do not apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

To Apply. please send resumes to Laura@spargospa.com or submit your application through our website at https://spargosalon.com/careers/.